- After sending the confirmed program, we will require the amount of US$200 to secure the booking, then we will inform you the deadline of issuing domestic air ticket and full amount of air fare should be paid to issue E-ticket. Balance amount will be settled in Viet Nam.
- The deposit will be required in case we need to deposit to hotels or airlines to guarantee the service availability
Please note: any transaction fee occurred would have to be absorbed by the sender. Net due of invoice shall be transferred to Vexplore Travel Co., Ltd bank account.
Hotel Check In- Check Out Time Hotel
- Check in time: 14.00- Check out time is usually 12h00.
- Extended check in - check out time may be granted subject to availability and agreement by the participating hotels.
Except in situations beyond human control, V’Explore Travel will be held responsible for any additional expense resulting from the change caused by us in itinerary, transportation, accommodation.
Except in situations beyond human control, V’Explore Travel shall provide compensatory service for participants or refund the difference in payment for service rendered below standard.
The detailed program and schedule flights are subject to changes by airline without prior notice and in accordance with the weather conditions and daily operation of flights. Consequently, itinerary concerned might be adjusted. If this occurs, we will do all in its power to assist participants in boarding flights or finding alternative arrangements. Note however that it is done as a courtesy to participants and V’Explore Travel can not be held responsible for denied boarding, nor for additional costs occurred.
Policy Regarding Cancellation / No Show / Early Departure
The specific cancellation fee will be indicated in tour confirmation for specific bookings. This is due to the fact that each hotel and each supplier apply their different cancellation policy.
Generally, we apply the following cancellation terms:
- FIT booking cancellation must be advised at least 30 days prior to arrival (high season at least 45 days)
- Any cancellation at 30 days (high season 45 days) prior to arrival date: No charge (except in case of issuing the flight tickets to guarantee the seats) - 20% of total amount of booking charge will be applied for all those cancellation made less than 30 days mentioned above.
- 35% of total amount of booking charge will be applied for all those cancellation made less than 21 days
- Cancellation made less than 14 days, 50% of amount of booking will be applied.
- Cancellation made less than 10 days or No-show, 100% of amount of booking charge will be applied.
We do our best to minimize cancelation penalty for our guests but we must abide by the cancelation policy of each service provider.
Note: Any cancellation due to irresistible reasons such as war, strikes, earthquake… will be subject to no charge
Any dispute which cannot be settled on mutual compromise will be settled at the Court where V’explore Travel Co.,ltd is located.
We highly recommend you to have travel insurance when traveling around Asia. Please save our numbers for emergency calls: